Novae Res is proud to ship globally, within 24 hours of your order being placed. If there is an issue with a shipment we will contact you by email.
For US Orders:
We offer free shipping for all orders with addresses within the United States, including Puerto Rico using FedEx. Please note we do not ship to PO boxes.
FedEx Ground: Free
FedEx Standard Overnight Delivery: $50
We offer $45 USD express worldwide shipping (FREE for orders over $700 USD) using DHL. Please note we do not ship to PO boxes.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your NOVAE RES account to check on your order status at any time.
Estimated Delivery Time
Orders placed before 1:00 pm (EST) will be dispatched within 1-2 business days. You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.
FedEx Ground Shipping (within the US): 3-5 business days
FedEx Standard Overnight Delivery (within the US): 1 business day
International DHL Express Shipping: up to 3-10 business days. Please check tracking once shipped.
IMPORTANT: Due to Covid-19 our couriers may be experiencing additional shipping delays. Please contact customer service at firstname.lastname@example.org if you have any questions about your order.
Taxes and Duties
For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Colorado, Georgia, Illinois, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, Washington
For orders shipping to a country on our DDP list, taxes and duties are able to be prepaid at checkout or are already included in the product price. The total is shown at checkout.
For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and payable by the customer.
Please see our list of DDP/DDU countries below:
Australia, Austria, Belgium, Bulgaria, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom
Andorra, Anguilla, Armenia, Azerbaijan, Belarus, BhutanBonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall, Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe