We ship all orders Insured Fed Ex ground, signature required, unless upgraded shipping is requested or other arrangements are made. Extra fees may apply.
Upgraded shipping options are calculated in shopping cart based on location and timing required.
Returns may be initiated within 14 days of the order date with a return request email to our Customer Service Team.
International orders and Special Order products are final sale and cannot be returned so please discuss details very carefully with our design styling team before purchasing a Special order product.
A prepaid shipping label will be provided after submitting a successful return request. Initial shipping cost will not be refunded.
Returned merchandise must be unused, with all tags and inserts still in bag, and in original packaging. Upon receipt of returned goods, Novaeres.co reserves the right to deny refund if the merchandise does not meet policy requirements.
Exchanges must be done through our customer service team.
Please follow details as below.
RETURN & EXCHANGE PROCESS
To initiate a return, the first step is to email us or call us within 14 days of purchase (see instructions below). Return shipments must be sent out within 14 days of the return request.
After creating a return request, our team will email you a shipping label. We recommend saving a photo of the label or noting the tracking number.
Returns normally take up to 10-12 business days to arrive at our studio. Refunds are issued within about 7 business days after the package arrives back to us. All refunds are issued to the original form of payment.
Please also ask about our refurbishing services and upcoming Novae Res re-homing program.
Thank you for your order and your support.